PRIVACY POLICY

• Personal information: name, email address, phone number
• Booking and reservation details including dates and times
• Payment information (securely processed through certified third-party payment processors)
• Usage data and website analytics to improve user experience
• Communication preferences and marketing consent
• Device and browser information for security purposes

• Process and manage bookings and reservations
• Send booking confirmations and important facility updates
• Improve our services and facility operations
• Send marketing communications only with your explicit consent
• Comply with legal obligations and regulatory requirements
• Ensure facility security, safety, and prevent fraud
• Provide customer support and respond to inquiries

• Personal information retained only as long as necessary to provide services
• Booking records kept for 7 years for accounting and legal compliance
• Marketing data retained until you opt out or request deletion
• Right to request data deletion at any time (subject to legal requirements)
• Automatic deletion of inactive accounts after 3 years of inactivity

• Payment processors for secure payment handling (PCI-DSS compliant)
• Booking and scheduling platform providers
• Email service providers for communications (with encryption)
• Analytics services to improve website and user experience
• We NEVER sell your personal information to third parties
• All third parties bound by strict confidentiality agreements

• Industry-standard SSL/TLS encryption for all data transmission
• Payment information processed through PCI-compliant providers
• Regular security audits and penetration testing
• Restricted access to personal information (need-to-know basis)
• Secure data storage with backup and disaster recovery
• Employee training on data protection and privacy best practices
• 24/7 security monitoring and incident response procedures

• Access your personal information at any time
• Request correction of inaccurate or incomplete data
• Request deletion of your data (right to be forgotten)
• Opt out of marketing communications at any time
• Withdraw consent for data processing
• Request data portability in machine-readable format
• File a complaint with privacy regulatory authorities
• Object to automated decision-making or profiling

Cookies and Tracking

• We use cookies to enhance user experience and analyze website performance
• Analytics cookies help us understand website usage patterns
• You can control cookie preferences through your browser settings
• Some features may not function properly without cookies enabled

Children's Privacy

• We do not knowingly collect data from children under 13 without parental consent
• Youth programs require parent/guardian registration and consent
• Parents may request access to or deletion of their child's information at any time

Changes to This Policy

• We may update this policy periodically to reflect changes in practices or legal requirements
• Material changes will be communicated via email or prominent website notice
• Continued use of our services after changes constitutes acceptance